Stuff We Get Asked A Lot

Help Center

Delivery Information and Order Status

1. Where do all you deliver?

  • We deliver to all major suburbs across Melbourne. We DO NOT deliver to regional areas of Victoria. If you are unsure of an area or a suburb, shoot us an email or contact us on the number provided.

 

2. Is there any particular time of delivery?

  • All the standard deliveries are delivered before 6 pm. Midnight deliveries are done between 23:30 to 23:59

 

3. Can I choose my time of delivery?

  • If you have a preferred time please checkout as a "Special Delivery" order and mention the time slot in note from buyer section. *Special Delivery charges apply.

 

4. Can I get the order delivered midnight?

  • We understand the emotions of celebrating an occasion on its eve. That's why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:30 to 23:59 hours on the date you choose.

 

5. Are there any shipping charges?

  • There are shipping charges for delivery and all products are delivered within Melbourne.

  • The charges may vary for peak periods such as; all major public holidays, Valentine's Day, Mother's Day, Christmas period etc. Contact us for further queries.

 

6. What is the mode of delivery?

  • The orders will be delivered in person by Flowerly Yours delivery team. The order can be tracked using the tracking tool provided on this page.

 

7. I don't want to disclose my personal information to the recipient, how do I place the order?

  • We totally understand the surprise element. You can choose not to disclose your name by using maybe 'Anonymous' or 'Unknown' as the sender's name while placing the order and while writing the gift message.

 

8. How do I know that my order has been confirmed?

  • As soon as your order is confirmed, you will receive an email along with your order number.

 

9. What do the different order statuses mean?

  • Payment received: We have received the payment of your order and your order is ready to be executed.

  • Payment declined: The payment for your order has failed.

  • Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

  • Out for delivery: Your order is out for delivery.

  • Order delivered: Your order has been delivered.

  • Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unavailable/recipient's number was not reachable/premises were locked/address was incomplete/incorrect or maybe the recipient refused to accept the order.

  • Returned to origin: Our delivery team tried to deliver your order thrice but could not because the recipient was unavailable/recipient's number was not reachable/premises were locked/address was incomplete/incorrect or maybe the recipient refused to accept the order.

 

10. What is Same Day delivery?

We're happy to take your last minute orders and guarantee same day delivery.

  • For same-day Standard Time Delivery, orders must be placed before 12:00 pm, Monday - Sunday, AEST/AEDT.

  • For same-day Midnight Delivery, orders must be placed before 2:00 pm, Monday - Sunday, AEST/AEDT.

 

11. How long in advance can I place an order?

  • Even though we do offer same day delivery option to all our customers, the maximum days in advance you can place an order to be delivered for a specific date is 16 days. 

 

12. What if there is no one home during delivery?

  • When there is no one home, we leave the product in front of the front door or at a safe/shady place and the picture will be taken as a proof of delivery.

  • The products won't be taken back unless the delivery team can't access the front door of the property. For example; apartments, properties with closed front gate etc.

  • Redelivery charge of AUD25 will apply for all products taken back due to denied access. The same products will be redelivered and we do not guarantee the freshness of the products.

 

13. What if I want to deliver to businesses? 

  • If you want to deliver a product to businesses, kindly make sure you provide relevant information regarding the business opening hours in the note to seller section while placing the order.

  •  We advise our delivery team to prioritise any business deliveries so they can be delivered during opening hours.

  • If relevant information is not provided about the opening hours of the business, we are not responsible for failed delivery.

 

14. How do I track my order?

  • You can track your delivery with the tracking number provided in the email sent when the order is shipped from the below link.

 

 

 

          

Order Modification

1. How can I make a change in my order?

  • If you need to make changes or cancel your order, please email us at contact@flowerlyyours.com 

  • Note: Order modification in an order, please give at least 24 hours' notice before the requested delivery date. If your order has already been shipped/is out for delivery or delivered, we won't be able to cancel it or make changes.

 

2. How long will it take to process my cancellation request?

  • It takes up to 24 hours' time to process a cancellation request.

 

3. What are the modes of refund available after cancellation?

  • You can opt for Flowerly Yours Gift vouchers which can be used in your next domestic purchase. You can also ask for a direct credit/debit card refund. Your refund amount shall be credited to the same credit/debit card through which the payment was made.

Return and Refund Policy

1. What is Flowerly Yours Return Policy?

No returns are allowed. However, in case if wrong or a defective product has been sent, do let us know within 2 days of the delivery.

 

2. How do I return a defective or damaged product for a new replacement?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. Let us know and we will take care of it.

 

3. What are the cases where a refund will not be made?

We do not guarantee a refund for cases where:

  • Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.

  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refuses to accept the delivery.

  • Product quality problems caused by improper handling of the product.

  • Cancellation/modification request in an order made less than 24 hours' prior to the date of delivery.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify it in our website during that period. 

 

4. When will the refunded amount be credited back to my account?

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
 

How To Place An Order?

 

1. What are the modes of placing an order with Flowerly Yours?

Following are the ways in which you can place an order with us.

 

 

2. What information is required from my end to submit the order?

We would require the following information from you

  • Recipient's name

  • Complete delivery address, along with the pin code

  • The contact number of the recipient

  • Date of delivery

  • Shipping option will be needed in case of products that are delivered by hand

  • Sender's name

  • Billing information

 

 

3. How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorised our products into different categories. You have the option to choose products from categories like Bouquets & Jars,  Cakes, BalloonsFlower Boxes , Chocolate Posy and Fruitty Loves.

 

 

4. Can I get my order customized?

Sure you can!  write to us at contact@flowerlyyours.com and let us know what you want.

Privacy Policy

Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers etc. available on the Website of Flowerly Yours and shall be read in conjunction.
This privacy statement applies only to information collected by the Website. We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting the Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

  • Instagram

©2019 by Flowerly yours.

ABN- 23 546 437 349