Stuff We Get Asked A Lot
Delivery Information and Order Status
1. Where all do you deliver?
We deliver all over Melbourne.
2. Is there any particular time of delivery?
All the standard deliveries are delivered before 6pm. Midnight deliveries are done between 23:00 to 23:59
3. Can I choose my time of delivery?
If you have a preferred time please write in the note to seller section we will try our best to meet your requirement
4. Can I get the order delivered midnight?
We understand the emotions of celebrating an occasion on its eve. That's why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:00 to 23:59 hours on the date you choose.
5. Are there any shipping charges?
There are shipping charges for Delivery and all couriers delivered within Melbourne.
6. What is the mode of delivery?
7. I don't want to disclose my personal information to the recipient, how do I place the order?
We totally understand the surprise element. You can choose not to disclose your name by using maybe 'Anonymous' or 'Unknown' as the sender's name while placing the order and while writing the gift message.
8. How do I know that my order has been confirmed?
As soon as your order is confirmed, you will receive an email & SMS along with your order number.
9. What do the different order statuses mean?
Payment received: We have received the payment of your order and your order is ready to be executed.
Payment declined: The payment for your order has failed.
Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.
Out for delivery: Your order is out for delivery.
Order delivered: Your order has been delivered.
Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unavailable/recipient's number was not reachable/premises were locked/address was incomplete/incorrect or maybe the recipient refused to accept the order.
Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unavailable/recipient's number was not reachable/premises were locked/address was incomplete/incorrect or maybe the recipient refused to accept the order.
10. What is Same Day delivery?
We're happy to take your last minute orders and guarantee same day delivery.
For same-day Standard Time Delivery, orders must be placed before 12:00 pm, Monday - Sunday, AEST.
For same-day Midnight Delivery, orders must be placed before 3:00 pm, Monday - Sunday, AEST.
1. How can I make a change in my order ?
If you need to make changes or cancel your order, please email us at
Note: Order modification in an order, please give at least 24 hours' notice before the requested delivery date. If your order has already been shipped/is out for delivery or delivered, we won't be able to cancel it or make changes.
2. How long will it take to process my cancellation request?
It takes up to 24 hours' time to process a cancellation request.
3. What are the modes of refund available after cancellation?
You can opt for a Flowerly Yours Gift certificate which can be used in your next domestic purchase. You can also ask for a cash refund. Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made. Money will be credit to your account in 5-7 business days depending on your financial institution.
Return and Refund Policy
1. What is Flowerly Yours Return Policy?
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest.
2. How do I return a defective or damaged product for a new replacement?
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. Let us know and we will take care of it.
3. What are the cases where a refund will not be made?
We do not guarantee refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.
Cancellation/modification request in an order made less than 24 hours' prior to the date of delivery.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
4. When will the refunded amount be credited back to my account?
An online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, a refund takes 5-7 business days to reflect in your account.
How To Place An Order?
1. What are the modes of placing an order with Flowerly Yours?
The following are the ways in which you can place an order with us.
You can log on to from your laptop/desktop and your mobile as well.
You can mail us all the details at and we can place an order for you.
2. What information is required from my end to submit the order?
We would require the following information from you
Complete delivery address, along with the pin code
The contact number of the recipient
Date of delivery
The shipping option will be needed in case of products that are delivered by hand
3. How do I find different types of products?
To make shopping easy and hassle-free for you, we have categorized our products in different categories. You have the option to choose products from categories like Flowers https://www.flowerlyyours.com/bouquets-jars, Cakes https://www.flowerlyyours.com/cakes
4. Can I get customized?
Sure you can! write to us at and let us know what you want.
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